1. How does your website differ from most of the ones I see on Google, Yahoo and other search engines?
Answer: Most of the websites that come up on the internet are lead generation sites. What this means is they get your information and sell it to many companies that are willing to pay them for that information. What this means to you is that you will get barraged by many companies that offer you moving services at ridiculous prices. Unfortunately, many of these companies are what we call "Rogue Movers." These are companies that give "lowball" prices only to jack your price up and hold your goods hostage until you pay them. Most of these companies are not licensed.
Premier Van Lines is a real moving company with our Headquarters in San Diego, California. We are fully licensed by the Federal Maritime Commission and the US Department of Transportation. We have a network of licensed and bonded local moving companies/agents throughout the United States and all of Hawaii. We do hundreds of moves in and out of Hawaii for people like you and the US Military. We provide you all the information you need to make an informed decision on your move. We are committed to providing you the best service possible at a fair price.
2. Do you include packing of my boxes?
Answer: In our full service prices, we include all the services needed to move you to Hawaii. It includes packing of all boxes, loading of the containers, shipping to Hawaii, delivery inside your residence, set up of all items that we disassemble and unpacking of boxes as requested.
3. Do I need to pay a deposit?
Answer: Absolutely not. You should never have to pay a deposit to arrange your move with any mover. Asking for a deposit is a classic "Rogue Mover" practice. Since they are not a real mover, they take your money and never deliver as promised.
4. When do I pay for my move?
Answer: Premier Van Lines requires payment once your shipment has been picked up by our local agent and properly weighed. Once we have the shipment weighed and have determined the final charges we will email you an invoice within a week after pick up date. We accept credit card payments or you can pay with a personal check using our check authorization form. Please anticipate a 3% credit card convenience fee so you can opt to pay by check to bypass the 3% fee. Once payment is made, your shipment will be on its way to Hawaii.
5. How long does it take to get my things to Hawaii?
Answer: Transit time to Hawaii varies depending on where you live. From the east coast it takes an average of 4 to 6 weeks. From the west coast it takes 2 to 4 weeks. Once your shipment is loaded on the steamship we will notify you of the scheduled arrival date in Hawaii. We will then arrange, with our agent in Hawaii, a preferred delivery date based on your location. We cannot provide a guaranteed delivery date due to the variables that are placed on us by the ocean carriers. We do everything we can to get your shipment delivered to your schedule.
6. Do you deliver my things into my residence?
Answer: Our full service pricing includes delivery into your residence. Our base price includes delivery to the ground floor entrance. Once inside the residence there is no extra charge for second floors or basements (except for pianos). If you move into a residence or apartment where there are more than 7 steps outside the residence, elevator or excess distance over 75 feet , there may be an extra charge.
7. If I choose the do-it-yourself option and when I arrive in Hawaii, can I change my mind and pay to have my things delivered to my residence?
Answer: Yes, but there will be an additional charge for this service. The rate will be determined by our local agent in Hawaii. The charge for this will vary depending on your final delivery address.
8. Can my car be shipped in the same container with my household goods?
Answer: Yes and No. If you choose to put your vehicle into a container with your household goods the ocean carriers will charge the full amount of shipping the car in addition to the rate for the container. Note that you must have a vehicle release from the ocean carrier to register your vehicle in Hawaii. Caution: Do not attempt to load your vehicle without our knowledge. You could be penalized for this.
9. Can you provide storage of my belongings?
Answer: Yes. Storage can be provided by our origin agent who picks your shipment up or we can store it in Hawaii at our agent there. Storage is an additional cost and must be quoted on an individual shipment basis.
10. I am moving from a dry climate to Hawaii. How will this affect my furniture?
Answer: This is a good question. Wood furniture is very porous. If you are moving from a dry climate such as Arizona, Utah, Nevada and similar climates, your furniture is probably absent of moisture. Once your furniture arrives in Hawaii it will absorb moisture due to the humidity in Hawaii. It may cause some of your furniture to expand causing it to warp or crack. This is something that insurance will not cover due to the inherent nature of this problem.
For a custom quote and get your questions answered, do call us at 877.784.2111 or shoot an email to Neena at email@example.com and obtain all the information you need to streamline your move as smoothly as possible. Additionallly, you can text your quote request at 619.465.0518 as we respond to phone calls, emails and texts either that day or the very next day.
*** Premier Van Lines International is a member of the American Trucking Associations (ATA) - ATA is the largest and most comprehensive national trade association for the trucking industry.
*** Premier Van Lines International is reinstating our Pro-Mover Designation. "The ProMover is a certification program that gives consumers an easy way to separate reputable, professional movers from “rogue operators.” The ProMover certification takes the worry and the hassle out of moving by helping consumers identify professional movers who have agreed to abide by high standards and by providing information and assistance with everything from finding a mover, to getting an estimate and packing tips, to understanding valuation and insurance."
*** Premier Van Lines International is also member of the California Moving and Storage Association (CMSA). This is an association representing licensed and insured movers operating in California who abide by CMSA's code of ethics.
Premier Van Lines International Mailing Address:
Attn: Richard Jensen
PO BOX 974
Spring Valley, California 91976
Toll Free: 877.784.2111
Premier Van Lines International San Diego Corporate Office:
Premier Van Lines International, Inc
270 East Douglas Avenue #82
El Cajon, CA 92020
Toll Free: 877.784.2111
Premier Van Lines International is licensed, bonded & insured.
FMC #: 024223
US DOT #: 3662762
MC #: 01266993
FF (Freight Forwarder) #: 049742
CA Corporation #: C3849674
NVOCC (Non-Vessel Ocean Common Carrier) #: 019297NF
SCAC: PVLL; PV09
Domestic: Gray Casualty & Surety Company Surety/Trust #: GSC0602872
International: Hudson Insurance Company Bond #: SC400130<